When you first seek out the assistance of an outsourcer for your call center business processes, you might be tempted to think that most call centers are the same and its worth a risk to try one that you may not know much about. Unfortunately however, there are many contact centers in existence who may appear functional on the outside, but do not bother with regulatory compliance standards ? a choice that can quickly break down a business.
Since you can't see your call center in action, its important to know that it is compliant with call center regulations.
Take for example, the situation that recently happened with Capital One Financial Corp. To save money, the company worked exclusively with offshore and low cost call centers, that were actually short cutting the training and quality processes required for the call center industry. Because of this, the Consumer Protection Bureau fined Capital One $210 million dollars for the fraudulent practices ? a mistake that could have cost a small business their entire business.
To ensure that you are working with a call center who values the reputation of your business as much as they value their own, contact USA800. We would be happy to share with you our standards and success stories from years in the customer support industry.
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Image via David Castillo Dominici?
Source: http://www.contactcenterquips.com/uncategorized/call-center-compliance-can-make-or-break-a-business/
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